...with a T2K connection. Why not look at the problem that your customer is facing and see what you can do to help. Sometimes all it takes is a simple adjustment by the client.
And when it's more complicated? Let's face it, most products are modular: follow a procedure to diagnose; follow a procedure to repair.
It's almost always a question of which component to replace...and then replacing it. Consider using T2K to perform the full diagnosis and repair remotely.
By walking him through simple repairs, you can provide your customer with virtually instantaneous service. The two of you are only a session apart- no matter your physical distance.
And with repair team efficiently focused on repairing systems and not wasted on travel, costs and downtime are the lowest possible.